aq44 Privacy Policy

Effective Date: 1 January 2026

aq44 is committed to protecting the personal information of every player who uses our platform. This Privacy Policy describes the data we collect when you register an account, make deposits, place bets, and use our services. By accessing aq44, you agree to the practices described in this document. We encourage you to read this policy carefully. If you have questions, you may contact us at the email address provided in the footer of this page.

1. Information We Collect

When you create an account or use aq44's services, we may collect the following categories of personal data:

• Identity information: full name, date of birth, username, and government-issued identification number for age and identity verification purposes.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh, e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details including bKash, Nagad, and Rocket mobile wallet numbers; transaction IDs; deposit and withdrawal history. We do not store full card numbers on our servers.
• Device and technical information: IP address, browser type, operating system, device model, and session timestamps collected automatically when you access the platform.
• Gameplay and behavioural data: game history, betting patterns, session duration, and bonus usage, which help us improve platform performance and ensure responsible gaming compliance.

2. How We Collect Your Information

aq44 collects personal data through two primary channels:

Direct Collection

Information you actively provide when you register an account, complete identity verification (KYC), contact our support team, complete a deposit or withdrawal, or fill out any form on aq44.

Automatic Collection

Technical data collected passively via cookies, log files, and analytics tools each time you visit or interact with our website. Cookies help us maintain your session, remember language preferences, and detect irregular activity for fraud prevention.

3. How We Use Your Information

We process your personal data only for legitimate purposes directly related to operating aq44 as a fair, secure, and responsible online gaming platform. Specific purposes include:

• Account creation, authentication, and ongoing account management — including password resets and profile updates.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; verifying transaction authenticity to prevent fraud.
• Complying with age-verification requirements — all players must be 21 years or older to use aq44. We use identity data to enforce this rule.
• Providing customer support: responding to queries, disputes, or technical issues submitted via our support channel.
• Sending transactional notifications (e.g. deposit confirmations, withdrawal status) and, where consented, promotional communications about bonuses, cricket betting events, BPL season offers, and new game releases.

4. Sharing Your Information

aq44 does not sell, rent, or trade your personal data to third parties. We may share limited data with trusted service providers only to the extent necessary to operate our platform:

• Payment processors and mobile financial service providers (such as bKash, Nagad, and Rocket) to validate and complete financial transactions.
• KYC and identity verification partners to confirm player identity and comply with age-gating requirements (21+ only).
• Technology and security partners who assist with fraud detection, SSL encryption maintenance, platform uptime monitoring, and responsible gaming tools.

5. Cookies and Tracking Technologies

aq44 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device. They allow us to: keep you logged in between sessions; remember your language and display preferences; analyse anonymous usage trends to improve site navigation and game performance; and identify suspicious login attempts or fraudulent account activity. You may configure your browser to block or delete cookies at any time. Note that disabling certain cookies may affect platform functionality, including the ability to stay logged in. We do not use third-party advertising cookies or sell browsing data to advertisers.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our security practices include:

• 256-bit SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers.
• Secure storage of account credentials using modern hashing algorithms; plaintext passwords are never stored.
• Strict internal access controls limiting which staff members may view personal data, on a need-to-know basis only.
• Regular security audits and vulnerability assessments of our platform infrastructure to detect and patch weaknesses before they can be exploited.

7. Data Retention

aq44 retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required to meet legal, regulatory, or dispute-resolution obligations. Account information is typically retained for the duration of your active account and for a defined period afterwards to resolve any outstanding claims or comply with applicable requirements. Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked to you personally.

8. Your Rights

As an aq44 player, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data aq44 holds about you at any time.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data by closing your account and submitting a data erasure request to our support team.
• Right to withdraw consent: where our processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9. Children and Underage Players

aq44 strictly prohibits use of its platform by anyone under the age of 21. We do not knowingly collect personal information from individuals who are under 21 years of age. If you are a parent or guardian and believe that a minor has accessed or registered an account on aq44, please contact our support team immediately at the email address shown in the footer. We will promptly investigate and, if confirmed, delete the account and all associated personal data without delay.

10. Third-Party Links

aq44's website does not contain links to third-party external websites. All navigation links on this site point to internal pages only. However, payment integrations with providers such as bKash, Nagad, and Rocket involve redirecting to their secure payment interfaces. Those external payment interfaces are governed by the respective provider's own privacy policies, which we encourage you to review independently. aq44 is not responsible for the data practices of any external payment or service providers.

11. Changes to This Privacy Policy

aq44 reserves the right to update or amend this Privacy Policy at any time in response to changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will update the effective date shown at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of aq44 after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data aq44 holds about you, please contact our data support team using the email address listed in the footer of this page. We aim to respond to all privacy-related enquiries within 5 business days. For questions about responsible gaming or self-exclusion, please visit our Responsible Gaming page.